Are you interested in the sportswear industry? We are looking for someone who loves to communicate and has good argumentation skills, to work with Foot Locker, one of our multinational clients.
As a customer service representative, you’ll have the opportunity to be part of the success of a global brand, impressing and engaging with its customers. You’ll work independently, and make important decisions, supporting an international operation. Teleperformance is one of the best companies to work for in Portugal, guaranteeing great conditions and career opportunities for its team. Join us!
Foot Locker has a solid position in the sportswear industry with a global presence in 28 countries and almost 2.000 stores worldwide. It was founded in 1988 in the United States and is present in America, Europe, Asia and Middle East regions.
Responsibility Provide a customer-friendly service by showing interest in the customer, guaranteeing a positive relationship with the brand;
Create opportunities to impress and engage with the customers, approaching all their questions and doubts;
Manage customer queries about their orders and access to their accounts, payments and stock availability.
Your Profile Familiarity with online advertising products and social media (preferential);
Basic computer skills;
+1 year working in a customer support related role (preferential);
Native French speaker and minimum B2 English level required;
Excellent communication skills: verbal, written and listening skills;
Ability to solve customer problems;
Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
Ability to multi-task and work under pressure.
Our Offer Work location: Lisbon;
Work Schedule: 40 hours per week
Schedule availability: 8 am to 8 pm Monday to Friday and 9 am to 6 pm on Saturday and Sunday.
Remuneration: basic salary plus food subsidy;
Health Insurance since day one in the company;
Career progression in the project and/or company;
Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
Participation in events, workshops and other activities;
Excellent opportunity to work in a leading multinational company in your sector.